Student Accessibility statement for Open University’s Scheduled Contact Service

This accessibility statement applies to the Open University’s Scheduled Contact Service website. Our Scheduled Contact website provides a means for you to book contact from our student support teams.

The Open University’s web presence consists of several million individual pages across numerous websites. We want as many people as possible to be able to use our website, and accessibility is an essential part of our mission. To adapt the content to your needs or preferences you should be able to:

  • Change colours, contrasts levels and fonts.
  • Resize text up to 200% without impact on the functionality of the website.
  • Zoom in up to 400% without loss of information or functionality.
  • Navigate the website using just a keyboard.
    • Tab to ‘Skip to content’ links at the top of the page to jump over repetitive information to the main content.
    • Tab through the content; the current location will be indicated by a clear visual change.
  • Use a screen reader (e.g. JAWs, NVDA) to:
    • Listen to the content of web pages and use any functionality on the page.
    • List the headings and subheadings in the page and then jump to their location on the page.
    • Bring up a list of meaningful links on the page.
  • AbilityNet also provides advice on making your device easier to use if you have a disability.

For additional accessibility for websites associated with teaching and learning, students should read the Learning Accessibility Statement (you will be required to sign in using an Open University student or staff account to read this statement). If any module-specific accessibility-related guidance is needed beyond the Learning Systems Accessibility Statement, you will find this in the Accessibility Guide on your module website.

For additional accessibility information about other Student Support sites (including StudentHome, the Help Centre, Student Policy and Regulations) and other sites designed to support students you should read the Student Support Accessibility Statement.

Feedback and contact information

If you find that a certain section of our website is not accessible and you can’t get access to the information that you need please use the Open University Accessibility Feedback Form to request support and we will ensure that you are provided with the information you require. You will need to provide your contact details and Personal Identifier if you are a student so we can get back to you.You should expect to hear back from us within 5 working days if you have provided contact details.

The Open University is very experienced in meeting accessibility needs for our students. In many cases we are able to provide module and other study support materials in alternative formats for students who indicate a need for this when completing a Disability Support Form

In addition, some module materials are available in different formats and can be downloaded from module websites. Students can contact their Student Support Team for advice.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of our websites. If you find a problem that isn’t already listed on this page or you think we’re not meeting the requirements of the current accessibility regulations (Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018), please use the Open University Accessibility Feedback Form which is monitored daily.

We will ask you for the web address (URL) of the page and a description of the problem. We will also ask for your name and email address so that we can contact you about your feedback. You should expect to hear back from us within 5 working days.

Enforcement procedure

If you are a student, or someone who has had contact with the University before, and have a complaint about the accessibility of our websites, you should raise a complaint via the complaints and appeals process.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with our response and all our procedures have been exhausted, please contact the Equality Advisory and Support Service (EASS). If you are based in Northern Ireland you can contact the Equalities Commission for Northern Ireland (ECNI).

If you are neither a student, nor someone who has had contact with the University before and have a complaint about the accessibility of our website, you should go directly to the EASS.

Contacting us

If you wish to contact us about anything not covered above, please visit our Contact Page where we have a comprehensive list of services to suit your specific enquiry and requirements.

Technical information about this website’s accessibility

The Open University is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

The Scheduled Contact Service website is compliant with the Web Content Accessibility Guidelines(WCAG)2.2(w3.org) AA standard.

Disproportionate burden

We are not claiming Disproportionate Burden for the Scheduled Contact Service website.

Content that’s not within the scope of the accessibility regulation

We do not have anything considered to be out of scope on the Scheduled Contact Service website.

What we’re doing to improve accessibility

As part of our Digital Governance Framework, The Open University has an approved Digital Accessibility standard which is available to all staff members. The standard sets WCAG 2.1 AA as a benchmark and aligns with our legal obligation under the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. As part of the Digital Governance Framework, staff are provided with resources and guidance to ensure they are able to achieve this standard and are following best practice.

As we build new websites and digital services, we strive to ensure that they are accessible and comply with the current legislation. We also review and audit older sites to identify what changes we need to make to improve accessibility.

The Open University website development process has stages that test the usability and accessibility of new and updated platforms, activities and services against WCAG 2.1. As well as working with external consultants, an internal Accessibility and Usability Evaluation team helps to offer guidance in this area and to ensure that accessibility and usability are embedded in the design and development process for developers and content creators.

In addition, The Open University is undertaking a long-term project to roll out the use of the Siteimprove digital tool to monitor website quality, accessibility, and compliance across the public-facing parts of the web estate. Staff are offered training for how to use the automated outputs of the tool to identify defects and areas of development and integrate this into web estate management effectively.

These activities ensure that we are meeting and responding to the changing digital requirements of our students and users as well as developing and delivering systems and websites which are as accessible and usable as possible.

The Open University is committed to accessibility and demonstrates this in a number of additional ways:

The Securing Greater Accessibility team (SeGA) was set up in 2010 as a university-wide initiative to promote accessibility and inclusive practice and support students and staff. SeGA offers training and guidance in accessibility in teaching and learning and oversees forums and activities for a wider community of practice and research.

The Accessibility and Usability team runs a network of over 80 accessibility champions, who work as points of contact on accessibility queries within their respective departments.

Staff at the Open University are offered on-demand accessibility training in a variety of topics to support them to carry out their roles. This will be complemented in the future by the introduction of bespoke, mandatory training in accessibility for all staff to complete in order to further embed accessibility good practice.

The Open University Library provides wide-ranging support to students with disabilities and specific requirements. As well as working with students directly to offer guidance in accessible resources, the Open University Library staff work with publishers to help improve the accessibility of their products.

The Open University aims to make studying as accessible as possible and a range of adjustments and support are available. A well-established disability support team provides guidance for students and arranges for students to have support when accessing digital content online or alternatively, access to a variety of formats. A wealth of resources for information and guidance in enabling students to study as effectively as possible in the digital environment are available via the help centre.

Preparation of this accessibility statement

This statement was prepared 19 December 2023. It was last reviewed on 17 January 2024.

This website was last tested on 15 December 2023. The test was carried out by the Accessibility and Usability Evaluation Team at the Open University.

Manual testing against WCAG 2.2 AA guidelines was carried out on a sample of web pages which were selected to represent different website elements and content types. Automated evaluation tools were used to further identify accessibility issues but were manually followed up to verify the issues identified.

The full set of test methods used are:

  • Keyboard-only testing
  • Testing with a screen reader (NVDA)
  • WAVE, Web Accessibility Evaluation Tool
  • Colour Contrast Analyser Tool from the Paciello Group